We are tracking a rare issue that affects users when they add Facebook Credits to their account or purchase them while in The Hunger Games Adventures. Users may see a $0 balance of Facebook credits while in game even though their Facebook account contains more.
If Facebook Credits are not visible in The Hunger Games Adventures:
If you know you have Facebook Credits but they do not appear in The Hunger Games Adventures please read further. To check your Facebook Credit balance, click HERE.
We recommend that you attempt to access the game using another browser on the same computer, notice whether or not the value of Facebook Credits changes when doing this.
Recommended Browsers:
Mozilla FireFox
Google Chrome
If this does not resolve the issue, please contact the Customer Support - Billing Department and we will assist you in resolving the issue.
When contacting Customer Support, make sure to include:
- The same email address that you use on your Facebook account (Failing to do will result in significant delays to your request for support)
- An explanation of what you’re experiencing when attempting to use your Facebook Credits in The Hunger Games Adventures.
REPORT A BILLING ISSUE HERE