FAQ & Support

FOR SUPPORT SPECIFIC TO THE iPAD VERSION OF THE GAME, PLEASE CLICK HERE.

FOR SUPPORT ON FACEBOOK AND GENERAL ISSUES, SEE BELOW:

MISSING ITEMS, MATERIAL OR QUEST PROGRESS

1. “Stuck” on a quest (Cannot Continue With Game)
2. Lost connection (reload), then quest item missing
3. Completed quest objective, quest item not given
4. Missing Material(s) Needed to Build (or Rebuild) a Forest Escape Item
5. “Stuck” waiting for nails, muse, flame, or focus

KNOWN ISSUES

1. Missing quest item from inventory
2. Object missing from Forest Escape
3. Game opens to loading screen, stops around 75%
4. “Parachuted Package” or “Red Crate”
5. “Gift Sack” missing or unable to open
6. Character does not walk over to a Forest Escape item when interacting with it
7. Friends clicking to send an item, but item is never received
8. Trees, rocks and weeds respawning over top of items in the Forest Escape
9. Destroyed Muttation respawns after quest is completed
10. Textual Issues
11. Some accounts playable, some not, from same computer
12. RESOLVED: Game continuously refresh/reloads without ever opening
13. RESOLVED: Mockingjay Pins are missing or not received

TECHNICAL SUPPORT

1. “The following plug-in has crashed: Shockwave Flash” error message
2. Game not loading/white screen
3. “You require Flash 10.2 to play this game” error message
4. Bottom of game screen “cut off” by browser
5. Clearing your browsers cache

BILLING SUPPORT

1. Facebook Credits ($) not visible in game
2. Purchased Facebook Credits ($) but they were not visible in game
3. I have a question about a purchase I made in The Hunger Games Adventures
4. Contact Billing Support
5. I have a question about the purchase of Facebook Credits